|Recommended: YesSimple, convenient, and well located. — So far, it has been an excellent place to live. Clean, quiet, with convenient access to town. Everything I could ask for.
Alexander, Thank you for taking time to leave us a review. We're happy to hear that you are enjoying all of the conveniences that Oakbrook's stellar location has to offer!
|Recommended: YesNo problems at all — Very friendly staff very quiet have enjoyed my lease so far
Robert, thank you for your wonderful review! We are so happy that you are feeling so welcomed in the community so far!
|Recommended: YesPerfectly located. Very quiet. Neighbors are nice and privacy is respected. The primary factors that make this not a 5-star review is age and maintenance. The maintenance guy is an awesome person, but he is over-worked and given either no staff or sub-standard staff to assist him. As a result, the maintenance is awful - both response time and general quality of work. The complex is older and worn and close observation shows that. Sagging soffits, rotted wood, uneven floors and doors, etc. Projects are not thought through and there also seems to be a lack of quality materials given to the staff, so a lot of the repairs are “MacGyvered.” Other than that, it’s a good place to live.
Terri & Scott, We appreciate your well thought review and value your feedback. We aware of the concerns at hand and have been working very hard to remedy all of them as we've brought additional help in for the interim to allow us to continue getting work done while taking the time to find the right "forever team" for the property. Resident and Employee Satisfaction are our top priorities. We value the hard work of the dedicated maintenance members we have and are committed to finding them complimenting team members.
|Recommended: YesI think it could use painting — I like living at Oakbrook apt.
Susan, we are thrilled to hear that! We're glad to have you here!
|Recommended: YesPeaceful and Quiet — Very friendly staff and members
Portia, thank you for your review and highlighting how friendly our staff is!
|Recommended: NoOverall the property is fair. The leasing customer service needs improvement. — So far it has been fair. If someone asked about my experience moving in and living here in the community it would okay. The leasing staff was nice until after I moved in and the attitudes seem to change. Also, I was told my apartment would be ready by July 24, 2020 at 1pm and it was not. I would have preferred to be called and asked to come at a later day rather than move in and things still need to be worked on. And lastly, I was told one price for my security deposit and was told a higher price at the day of move in and I was not notified until the day before I was scheduled to move in about the extra Monday for the security deposit. The customer service needs improvement but overall I am pleased with the area and my apartment so far.
Melody, please accept our apologies for your negative move-in experience. That is not the standard of service that we strive for. In the midst of some turnover with our staff, we are sincerely sorry for all miscommunication that occurred as a result. We would like to assure you that your initial experience will not be a continuation in the future and that we are committed to bettering your experience living here at Oakbrook Apartments.
|Recommended: YesI found a new home — The apartment has a great floor-plan with plenty of storage in closets and attic. My unit is located on a very quiet cul-de-sac with plenty of parking. The maintenance staff quickly resolved the very small punch list I had on move-in day.
Michael, we appreciate the time you took from getting settled in to leave us a review! The ample storage in the apartments is just another distinguishing feature than sets Oakbrook apart and we are glad to hear you are enjoying & utilizing it!
|Recommended: YesIts a great place — nice and neat and quiet
Robert, we are so happy to receive your review! Thank you for taking the time to leave one!
|Recommended: NoFeel at home. — Nice place to live.
Thank you for leaving a review, Robert!
|Recommended: YesNice calm community good place for a quiet lifestyle — It’s nice
We're glad you like it here, Shawn!
|Recommended: YesThe property is ok. — Nice place to live.
Thank you for taking time to review us, Natalie!
|Recommended: YesVery Amiable and Friendly — The apartments are quiet, the staff is pleasant and professional, the area is great. What is not to like I would recommend to anyone, especially senior people. Vicky Goad
We're so happy that you love your home here at Oakbrook, Vicky!
|Recommended: YesReview of the Property — I love the quietness. I have needed this for a long time. I do not hear my neighbors . I know the Maintenance Staff is short handed so I hope they can address my concerns relatively soon. Everyone is very nice and professional and aim to please. Thank You for the Handicapped Parking spot out front.
Thank you for taking time to leave us a review, Ramona! We are happy to hear that you are enjoying your home at Oakbrook! We are working diligently to get all work orders completed in a timely manner and will be sure to handle yours within the next 24 hours.
|Recommended: YesGood — Good
We are glad your enjoying your home here, Barun!
|Recommended: YesProperty maintenance staff are wonderful — I recently moved my mother here from NY state. She was reluctant to leave her hometown. I found Oakbrook knew it would be the perfect place for her. The entire staff have been so nice welcoming. Mom loves her cozy apartment after only 1 week, feels at home.