Ratings & Reviews

Overall Rating

5
(60 reviews)
96.7% of customers recommend this property

Rating Per Category

Parking
Noise
Grounds
Construction
Maintenance
Staff

Your Review

Submit a Review

Resident Reviews

submitted by Alexander S. - |Recommended: YesSimple, convenient, and well located. — So far, it has been an excellent place to live. Clean, quiet, with convenient access to town. Everything I could ask for.
response from property -Alexander, Thank you for taking time to leave us a review. We're happy to hear that you are enjoying all of the conveniences that Oakbrook's stellar location has to offer!
submitted by Robert A. - |Recommended: YesNo problems at all — Very friendly staff very quiet have enjoyed my lease so far
response from property -Robert, thank you for your wonderful review! We are so happy that you are feeling so welcomed in the community so far!
submitted by Terri &. - |Recommended: YesPerfectly located. Very quiet. Neighbors are nice and privacy is respected. The primary factors that make this not a 5-star review is age and maintenance. The maintenance guy is an awesome person, but he is over-worked and given either no staff or sub-standard staff to assist him. As a result, the maintenance is awful - both response time and general quality of work. The complex is older and worn and close observation shows that. Sagging soffits, rotted wood, uneven floors and doors, etc. Projects are not thought through and there also seems to be a lack of quality materials given to the staff, so a lot of the repairs are “MacGyvered.” Other than that, it’s a good place to live.
response from property -Terri & Scott, We appreciate your well thought review and value your feedback. We aware of the concerns at hand and have been working very hard to remedy all of them as we've brought additional help in for the interim to allow us to continue getting work done while taking the time to find the right "forever team" for the property. Resident and Employee Satisfaction are our top priorities. We value the hard work of the dedicated maintenance members we have and are committed to finding them complimenting team members.
submitted by Susan F. - |Recommended: YesI think it could use painting — I like living at Oakbrook apt.
response from property -Susan, we are thrilled to hear that! We're glad to have you here!
submitted by Portia W. - |Recommended: YesPeaceful and Quiet — Very friendly staff and members
response from property -Portia, thank you for your review and highlighting how friendly our staff is!
submitted by Melody S. - |Recommended: NoOverall the property is fair. The leasing customer service needs improvement. — So far it has been fair. If someone asked about my experience moving in and living here in the community it would okay. The leasing staff was nice until after I moved in and the attitudes seem to change. Also, I was told my apartment would be ready by July 24, 2020 at 1pm and it was not. I would have preferred to be called and asked to come at a later day rather than move in and things still need to be worked on. And lastly, I was told one price for my security deposit and was told a higher price at the day of move in and I was not notified until the day before I was scheduled to move in about the extra Monday for the security deposit. The customer service needs improvement but overall I am pleased with the area and my apartment so far.
response from property -Melody, please accept our apologies for your negative move-in experience. That is not the standard of service that we strive for. In the midst of some turnover with our staff, we are sincerely sorry for all miscommunication that occurred as a result. We would like to assure you that your initial experience will not be a continuation in the future and that we are committed to bettering your experience living here at Oakbrook Apartments.
submitted by Michael H. - |Recommended: YesI found a new home — The apartment has a great floor-plan with plenty of storage in closets and attic. My unit is located on a very quiet cul-de-sac with plenty of parking. The maintenance staff quickly resolved the very small punch list I had on move-in day.
response from property -Michael, we appreciate the time you took from getting settled in to leave us a review! The ample storage in the apartments is just another distinguishing feature than sets Oakbrook apart and we are glad to hear you are enjoying & utilizing it!
submitted by Robert F. - |Recommended: YesIts a great place — nice and neat and quiet
response from property -Robert, we are so happy to receive your review! Thank you for taking the time to leave one!
submitted by Robert B. - |Recommended: NoFeel at home. — Nice place to live.
response from property -Thank you for leaving a review, Robert!
submitted by Shawn J. - |Recommended: YesNice calm community good place for a quiet lifestyle — It’s nice
response from property -We're glad you like it here, Shawn!
submitted by Natalie S. - |Recommended: YesThe property is ok. — Nice place to live.
response from property -Thank you for taking time to review us, Natalie!
submitted by Vicky G. - |Recommended: YesVery Amiable and Friendly — The apartments are quiet, the staff is pleasant and professional, the area is great. What is not to like I would recommend to anyone, especially senior people. Vicky Goad
response from property -We're so happy that you love your home here at Oakbrook, Vicky!
submitted by Ramona M. - |Recommended: YesReview of the Property — I love the quietness. I have needed this for a long time. I do not hear my neighbors . I know the Maintenance Staff is short handed so I hope they can address my concerns relatively soon. Everyone is very nice and professional and aim to please. Thank You for the Handicapped Parking spot out front.
response from property -Thank you for taking time to leave us a review, Ramona! We are happy to hear that you are enjoying your home at Oakbrook! We are working diligently to get all work orders completed in a timely manner and will be sure to handle yours within the next 24 hours.
submitted by Barun C. - |Recommended: YesGood — Good
response from property -We are glad your enjoying your home here, Barun!
submitted by JoAnn O. - |Recommended: YesProperty maintenance staff are wonderful — I recently moved my mother here from NY state. She was reluctant to leave her hometown. I found Oakbrook knew it would be the perfect place for her. The entire staff have been so nice welcoming. Mom loves her cozy apartment after only 1 week, feels at home.

The views and opinions expressed herein are solely those of the original authors and other contributors. These views do not reflect the views of "Oakbrook Apartments", its owners, managers, agents, employees or content providers. No representation or warranty, express or implied, is made or given by "Oakbrook Apartments", its owners, managers, agents, employees or content providers regarding safety, accuracy, completeness or suitability of the information or material expressed herein for any particular purpose