|Recommended: NoOverall the property is fair. The leasing customer service needs improvement. — So far it has been fair. If someone asked about my experience moving in and living here in the community it would okay. The leasing staff was nice until after I moved in and the attitudes seem to change. Also, I was told my apartment would be ready by July 24, 2020 at 1pm and it was not. I would have preferred to be called and asked to come at a later day rather than move in and things still need to be worked on. And lastly, I was told one price for my security deposit and was told a higher price at the day of move in and I was not notified until the day before I was scheduled to move in about the extra Monday for the security deposit. The customer service needs improvement but overall I am pleased with the area and my apartment so far.
Melody, please accept our apologies for your negative move-in experience. That is not the standard of service that we strive for. In the midst of some turnover with our staff, we are sincerely sorry for all miscommunication that occurred as a result. We would like to assure you that your initial experience will not be a continuation in the future and that we are committed to bettering your experience living here at Oakbrook Apartments.
|Recommended: YesI found a new home — The apartment has a great floor-plan with plenty of storage in closets and attic. My unit is located on a very quiet cul-de-sac with plenty of parking. The maintenance staff quickly resolved the very small punch list I had on move-in day.
Michael, we appreciate the time you took from getting settled in to leave us a review! The ample storage in the apartments is just another distinguishing feature than sets Oakbrook apart and we are glad to hear you are enjoying & utilizing it!
|Recommended: YesIts a great place — nice and neat and quiet
Robert, we are so happy to receive your review! Thank you for taking the time to leave one!
|Recommended: NoFeel at home. — Nice place to live.
Thank you for leaving a review, Robert!
|Recommended: YesNice calm community good place for a quiet lifestyle — It’s nice
We're glad you like it here, Shawn!
|Recommended: YesThe property is ok. — Nice place to live.
Thank you for taking time to review us, Natalie!
|Recommended: YesVery Amiable and Friendly — The apartments are quiet, the staff is pleasant and professional, the area is great. What is not to like I would recommend to anyone, especially senior people. Vicky Goad
We're so happy that you love your home here at Oakbrook, Vicky!
|Recommended: YesReview of the Property — I love the quietness. I have needed this for a long time. I do not hear my neighbors . I know the Maintenance Staff is short handed so I hope they can address my concerns relatively soon. Everyone is very nice and professional and aim to please. Thank You for the Handicapped Parking spot out front.
Thank you for taking time to leave us a review, Ramona! We are happy to hear that you are enjoying your home at Oakbrook! We are working diligently to get all work orders completed in a timely manner and will be sure to handle yours within the next 24 hours.
|Recommended: YesGood — Good
We are glad your enjoying your home here, Barun!
|Recommended: YesProperty maintenance staff are wonderful — I recently moved my mother here from NY state. She was reluctant to leave her hometown. I found Oakbrook knew it would be the perfect place for her. The entire staff have been so nice welcoming. Mom loves her cozy apartment after only 1 week, feels at home.
|Recommended: YesAdequate and Quaint — For all the needs you would have for living in a studio apartment, this meets all of them. Nothing stands out as above and beyond but everything is how you need it. And more than just the apartment itself, the overall complex is quaint and makes me feel happy.
|Recommended: YesGood place — I have been here 2 months and I have to say it’s been great. It’s a safe neighborhood and convenient to everything
|Recommended: YesVery happy to be here — Everything is great here...quiet...grounds are kept up...I’m very glad I decided to live here..
|Recommended: YesSmooth process — Neighbors are apptoahable and friendly but not like Mrs Cravitz from Bewitched. Parking is free, accessible, and plenty of spaces to choose from. Apartment very basic no dishwasher, no washer dryer but clean and next to a nice shade tree.
|Recommended: YesRelaxing — Nice and quiet
Thank you for the great feedback, Rashad!